When, how and under what conditions you will get a refund

1. Return Window

Generally, after receiving product delivery, you can apply for a return or refund within 3-7 working days (this timeframe may change according to business policy). Requests made after the specified time are usually not accepted unless there are special circumstances.

• The count starts from the delivery date.
• If necessary, the delivery slip/message may need to be shown as proof.
• You must contact the support team before the timeframe ends.

2. Under what conditions is a refund/replacement applicable?

You can request a refund or replacement in any of the following situations:

• Receiving the wrong product (does not match your order).
• Receiving a damaged or defective product.
• Receiving something other than the ordered size/variant.
• Order cancellation request being approved before delivery.

In all cases, we may offer a product replacement first; if replacement is not possible, a refund will be processed.

3. Circumstances where a refund is not applicable

Some categories of products are not eligible for refunds or returns due to consumer safety and policies:

• Products that have been used or clearly damaged.
• Products whose tags/seals/packaging have been intentionally destroyed.
• Intimate, personal care, or hygiene products (as per policy).
• Digital products or e-services that have already been delivered.
• Offer products marked as "Final Sale" or non-refundable.

4. Return conditions and product state

To accept a return, the following conditions must usually be met:

• The product must be kept in its original condition as much as possible.
• Original box, tags, manuals, and accessories must be returned along with the product.
• A copy of the order invoice/slip may need to be provided.
• If there are free gifts, they may also need to be returned where applicable.

5. Refund process and when you will receive the money

The refund process begins after the returned product has been checked by our team or partner.

• For Cash on Delivery orders, refunds may be given to a bank/mobile banking account.
• For online payments, refunds are usually processed to the same payment method.
• It can generally take 7-10 working days for the refund to be completed.
• Processing delays by the bank/payment gateway are not under our control.

6. Return shipping charges

Who bears the return shipping charges may vary according to the condition:

• For wrong or damaged products, we usually bear the shipping charges.
• If the return is due to a change of mind or disliking the product, a case-by-case policy applies.
• Detailed shipping charge policies may be updated from time to time.

7. Partial refunds and adjustments

In some cases, a partial refund or adjustment may be made instead of a full refund:

• If the box/accessories are missing, some value may be deducted.
• If the product has been partially used, a partial refund may apply.
• There may be an opportunity to adjust the amount as a voucher/credit for future orders.

8. Refund examples by product type

Refund policies may vary slightly in practice for different types of products. Below are some practical examples based on common product types:

9. Policy changes and updates

Our refund and return policy may be updated from time to time due to legal updates, partner changes, or service modifications. In case of significant changes, we will notify you through the website, notifications, or any other means.

10. Need help?

If you have any questions, complaints, or special circumstances regarding refunds or returns, please contact our Customer Support team directly. We try to handle every case fairly and quickly.